Call Center Modernization
Are you looking to grow or modernize your call center services ? Our call center automation offerings for businesses allows for streamlined and efficient operations, with features such as automatic call routing, voice recognition, and self-service options for customers, resulting in increased productivity and cost savings.
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Grayinfi offerings -
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Call Center Modernization: Building or enhancing customer service experience with reliable and cost-effective Amazon Connect.
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Contact Center as a Service (CCaaS): Fully managed cloud-based contact center service to handle customer interactions over phone, chat and email.
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CRM Integration: Integrating Amazon Connect with Salesforce CRM to automate and streamline customer interactions management.
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Additional Services: Self-service IVR, Outbound calling, Workforce Optimization, Automated Surveys, Omnichannel routing and AWS Services Integration to optimize call center performance, improve customer satisfaction and retention